Applying to ISH

Changes and Cancellation Guidelines

Cancelled Reservations:

If 45 days notice is given, the full security deposit will be refunded and the reservation will be canceled. If 45 days notice is not given, ISH will keep the deposit amount.

No arrival:

If ISH is not notified and the resident does not arrive on the date listed on the Acceptance Email, the security deposit will be retained and the reservation will be canceled.

Late Arrival:

It is okay to arrive after your reservation begins, but please notify the Admissions Manager so that he do not mistake this for a "No Arrival" situation. Residents are required to pay for their room from the beginning of the reservation regardless of which date he/she arrives.

Early Departure:

45 days notice is required prior to departure if the the checkout date changes from that on the Acceptance Email. Notifications MUST be received in writing 45 days before the revised check out date. If departing earlier than the reservation end date listed in the Acceptance Email, ISH may hold your deposit and may charge you up to 45 days from when notice is given of an early departure.

Extended Reservations:

Please inform the Admissions Manager as soon as possible if an extension to the reservation is desired. In most situations, ISH will be able to extend the stay. ISH cannot guarantee that residents can stay in their same room if an extension is given.

Please email all notifications of changes to admissions@ishdc.org.