We understand that changes to reservations can happen. We have some guidelines for changes and cancellations that we use.
If 30 days notice is given, the full security deposit will be refunded and the reservation will be cancelled. If 30 days notice is not given, ISH will keep the deposit amount.
If ISH is not notified and the resident does not arrive on the date listed on the Acceptance Email, the security deposit will be retained and the reservation will be cancelled.
Residents are permitted to arrive after the reservation has begun. Residents are required to pay for their room from the beginning of the reservation regardless of which date he/she arrives.
30 days notice is required prior to departure if the checkout date changes from that on the Financial Responsibility Agreement. You must be a resident for 30 days prior to giving a 30 days notice. Notifications MUST be received in writing 30 days before the revised departure date. If departing earlier than the reservation end date listed in the Financial Responsibility Agreement, ISH will hold your deposit and charge you up to 30 days from when notice is given of an early departure.
Please inform the Admissions Manager as soon as possible if an extension to the reservation is desired. In most situations, ISH will be able to extend the stay. ISH cannot guarantee that residents can stay in their same room if an extension is given.
Please email all notifications of changes to [email protected]