Could you explain a little bit more about how the reservation dates work?
Reservations start and stop on the 1st or 15th of each month. You can check in any day after the reservation start date but are financially responsible for the full reservation. Here are some examples:
- If you arrive in DC on July 10th, your start date will be July 1. In this example, you will pay for a full month.
- If you arrive in DC on July 16th, your start date will be July 15. In this example. you will pay for half of a month on a pro-rated nightly rate.
- If you leave DC September 14, your end date will be September 15. In this example, you will pay for half of a month on a pro-rated nightly rate.
- And finally, if you leave DC on September 20, your end date would be October 1. In this example, you will pay for a full month.
What if I need to cancel my reservation because I am no longer able to get to DC?
If you are canceling 45 days or more before your reservation start date, we are able to refund the full deposit amount and you will not be charged any room and board fees.
If you need to cancel within 45 days notice of your reservation, we are not able to refund the deposit amount, however you will not be charged any room and board fees.
My flight lands really early in the morning, when can I check in?
You are able to check in any time after 3pm on the first day of your reservation. And we have someone at the Front Desk till 8 pm. For after hours check-ins – 8 pm to 9 am. You must communicate with the Admissions office or the Front Desk, otherwise the likelihood of someone being there to check you in is next to zero.
Email [email protected] to set this up!
Here are a few examples:
Here’s an easy example: Your reservation starts on March 1 and your flight arrives at 4 am on March 2, you will need to make sure that you have gotten in touch with our Admissions office so that someone’s availability to check you in can be confirmed. We have a wonderful group of Resident Volunteers who step up for such tasks. However, this needs to be set up well in advance so that you and the Volunteer(s) can communicate directly.
Here’s the not so easy example: Your reservation starts March 1 and your flight lands at 4am on March 1, you might not be able to check in until 3pm later in the day. You are welcome to arrive at the House and relax in the common areas, however, we are not able to guarantee the room will be ready because a current resident has until 10am to checkout of the space, our team will then clean the space and have the room ready by 3pm.
I recently arrived in DC but found a free place to say in DC, how do I cancel my reservation?
We can’t beat a free place to stay! Before you make any changes to your reservation, please familiarize with the House’s policy on shortening your stay:
A 30 days notice is required prior to departure if the checkout date changes from that on the Financial Responsibility Agreement. Be sure to email [email protected] within 30 days before the revised departure date.
If departing earlier than the reservation end date listed in the Financial Responsibility Agreement, the House will hold your deposit and charge you up to 30 days from when notice is given of an early departure. Sometimes residents choose this option, especially if they found a free place to stay in the area.
I really like living at the House, how can I extend my reservation?
Let us know as soon as possible. In most situations, we are able to extend reservations, however, there are times we are fully booked and cannot guarantee that residents can stay in the same room if an extension is given.
Please email all notifications of changes to [email protected].
